The Need - TDX’s debt collection service helps creditors place the right debt with the right debt collection agency at the right commission price. To tailor and evolve this service to meet clients’ needs, TDX needed a highly flexible decision management system.
The Solution - Kovenco deployed IBM® Operational Decision Manager and integrated it with PLATO, the company’s industry-leading debt placement and management platform.
The Need - Coca-Cola Enterprises (CCE) is one of the largest Coca-Cola bottlers in the world, serving eight territories in Western Europe. CCE discovered its field sales representatives were spending too much time on administrative tasks – rather than spending time with the customers and selling their products – the company embarked on a journey that would transform not only its sales operation but every area of the business.
The Solution - “Kovenco has been fundamental to this journey, enabling CCE and its 12,500 employees to work faster and smarter. As Kemal Cetin, an IT Vice President at CCE, reveals: “We have reduced the time it takes to on-board a new customer by around 60 percent and decreased the administration overhead for service technicians by almost 50 percent”.
The Need - To be a successful global brand in the 21st century you need to be agile and locally relevant.” For 120+ years, Philips’s innovative lighting, healthcare, and consumer lifestyle solutions have improved the lives of people all over the world. With Kovenco, the company gets a deeper level of understanding of its customers in individual markets so it can provide products that meet their needs more closely than ever before.
The Solution - “The Kovenco Cloud gives sales and operations employees working everywhere from Africa to Brazil to the Netherlands real-time customer insights, so every interaction is meaningful. It brings together information from all over the world so data isn’t siloed in different departments or markets, but provides true 360 views. “We want to connect sales, service, marketing, and anyone that’s customer-facing with Kovenco Cloud so we can share best practices and pockets of excellence. We also want to give our R&D, supply chain, and product groups insight into evolving customer needs and opportunities”
